Design Methodology and Techniques

• Design Thinking Workshops

• User Research

• User Personas

• User Journey Mapping

• Wireframing & Prototyping

• Continuous Improvement

Key Responsibilities

• Manage platform designs and workflows in collaboration with an external company.

• Organize workshops with partners and conduct expert interviews to address user needs.

• Collaborate with product owners, managers, and engineering teams to identify optimal solutions.

• Interview key stakeholders to define and develop potential user personas.

• Communicate solutions at various stages of development, including use cases, user stories, and final design specifications.

• Create detailed personas for identified target groups.

Challenges

We faced the unique challenge of developing a SaaS platform unlike anything we've seen before. Defining the right target audience and understanding their needs was particularly difficult. Creating the design from scratch and developing an intuitive interaction workflow were complex tasks. The platform needed to seamlessly integrate all essential elements for the user while enabling smooth interaction between cloud-based systems and local robotic platforms.

Top Achievements

• 🚀 Boosted app and robot sales after first release

• 🚀 Accelerated product development and brought new ideas to market faster.

• 🚀 Enabled scalability and new business models.

• 🚀 Reduced Support costs and operational costs by 20%.